User Accounts and New User Welcome

Customize New User Welcome Email

Every database will have a default New User Welcome Email that you send to give users their username and a link to set their password. Your System Admin will probably want to customize that email for your church.

See also

Special Content for how to create a HTML new document, in case this is not in your database.

Step 1
Go to Administration > Setup > Special Content and select the HTML Content tab.
Step 2
Click the link for NewUserWelcome. This will open the text editor where you can edit the email. When finished, click the Save Content button.
Sample

Below is an sample of a New User Welcome email. In order to give the new user what they need, you must include these email replacement codes:

  • {username}
  • {link}
  • {cmshost}
Hi {name},
You now have a new user account on TouchPoint, our church's Church Management System.

Your username is: {username}

Click this link to create your password: {link}

NOTE: If these links do not appear as links, copy and paste them into your browser.

You can access the site anytime using this link: {cmshost}

Welcome,

Your TouchPoint Admin

When you save your email, it will replace the default New User Email.

Users

When you create a new user, be sure to click the box Send Welcome Email? so they will receive the New User Welcome.

See also

New Users And Roles for how to create user accounts and assign roles.

For My Data users, your System Admin can send an email with a link which allows those in your database to create their own My Data accounts.

See also

My Data Accounts

Forgot Password

If a user forgets their username or password, they can easily request a one-use only link that will expire if not used within 24 hours.

Warning

If the user clicks the link but does not set their password then, they will not be able to return to that email and use the link again. That counts as the one-click use. They should just request another link as before.

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