Touchpoint Software Documentation | Multiple Kiosks; One Printer

Multiple Kiosks; One Printer

Typically, each Check-In station or kiosk will have its own label printer. However, multiple PCs running Check-In can print to the same printer. Here is what you will need:

  1. Set up each of the Check-In stations (kiosks) with a PC and a touchscreen monitor, installing the latest version of TouchPoint Check-In.
  2. Set up a dedicated PC near your kiosks to function as the Print PC, and install a label printer. You probably will not want to use this PC for Check-In, but you can. See note below.
  3. Download and install the latest version of TouchPoint Check-In on this Print PC.

Note

You will be able to use the Print PC for regular Check-In, but only if you start up another instance of Check-In. In other words, open the software twice, once for printing and once for checking in people. See Two Instances of Check-In on the Print PC below.

How does the label printing work?

With this configuration, when you press Print Labels on the Check-In PCs, you are sending a Print message from that computer to the server. The Print PC (with the printer attached) will poll the server every 10 seconds and request all the print jobs for the Kiosks indicated. There is a Check Now button that will display on the PC’s screen. You can press that if you do not want to wait the number of seconds remaining in the countdown.

In this scenario, the Check-In computer does not communicate with a printer; it communicates with the server. The server communicates with the Print PC, which communicates with the printer. This all happens very quickly. Here is the order of the process: Check-In PC > Server > Print PC > Printer

Will Bluetooth printers work?
Yes, if the Print PC has Bluetooth capability.
Can I use a Tablet as the Print PC?
Yes, but only if the laptop / tablet is something such as Windows Pro. It must run the full version of Windows and have the normal TouchPoint Check-In Software installed.

Check-In Kiosks

Step 1
Start up Check-In on each of the Check-In kiosks and in the Settings select the Print Mode Print to Server.
Step 2

Create a name for that specific kiosk and enter that name in the Kiosk Name field in the Settings. Each kiosk must have a different name (kiosk1, kiosk2, for example).

Important

It doesn’t matter what you name each Kiosk. However, when you enter the name in the Settings on the Print PC as the Kiosks To Print For, the names must match exactly. They are case-sensitive. We recommend not using any spaces in the names.

Step 3
Verify the other settings and then press Start.

How does the label printing work?

When you press Print Labels from check-in, we send a Print message from the Kiosk to the server. The Printing PC (the one with the printer attached) will poll the server every 10 seconds and request all the print jobs for the Kiosks indicated. There is a Check Now button on the Countdown Screen that you can click, if you do not want to wait the number of seconds remaining in the countdown.

A similar type of setup can be used if you are using Mobile Check-In and want to print labels.

Two Instances of Check-In on the Print PC

If you plan to use the Print PC both as the Print PC as well as for normal Check-In, use the steps above for setting up one instance of Check-In as the Print PC.

Open Check-In again, and use the normal settings instructions for actual Check-In. For this instance, the Print Mode will be Print to Printer.

In this scenario, the Countdown screen will not display. It will be behind the Check-In screen.

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