Search Builder

Has Failed Emails¶

This Condition is located on the Miscellaneous category tab in Search Builder. It has a value of True or False and an option for a Start Date.

When set to True, the search returns people who have at least one failed email on record after the specified Start Date. If you do not select a Start Date, the results will include everyone who has ever had a failed email, even if the problem has since been corrected. The failure records are kept as a permanent log.

When set to False, the search returns people who have no failed emails after the specified Start Date (or no failed emails at all if no date is selected).

An email can fail for several reasons, all of which are reported by the email delivery provider:

Bounce – the recipient’s email server rejected the message. This can happen when the account has been disabled, the address does not exist, the mailbox is full, or the server is temporarily unavailable.
Dropped – the email was not sent because the address was already known to be problematic. Common reasons include a previously bounced address, an address flagged as invalid by the provider, or content flagged as spam.
Spam Report – the recipient clicked Spam or Junk in their email client, which placed their address on the Spam Report list.

Best Use Case

The best use of this Condition is to narrow the focus to find people in a specific group – perhaps a specific Division or Involvement – who have had failed emails after a fairly recent date, such as the past month or so.

Once you get the results, you can click on each person’s name and go to their Communications > Failed tab to see the specific reason for the failure and then try to correct the problem.

Only the TouchPoint Support team can remove a Spam Block, so submit a support request when you need that service. The sender of a failed email will receive a failed notice by email.

Important

This Condition finds emails that failed to deliver. If you need to find email addresses that are incorrectly formatted (missing the @ symbol, bad domain extension, etc.), use Has Invalid Email Address instead. An incorrectly formatted address is a separate issue from a delivery failure.