Product Update Releases

This article provides information regarding TouchPoint’s release policy for product updates.

Regular Releases

TouchPoint typically releases updates once a month. This allows time for development, quality assurance, user acceptance testing, and documentation for any changes to the codebase. This pace can change based on the amount of code included in a given release.


In order to avoid any disruption in service, we release these updates at night and avoid releasing on Thursday, Friday, or Saturday. If we release on a Wednesday night, it will be after Check-In is complete.


We notify our partner churches about these updates via the TouchPoint Blog. If you are not yet subscribed, click here to have these delivered to your email address. These blog posts also show up in the TouchPoint News widget on the Home Page of your database. If you do not see this widget, contact your System Administrator and ask him or her to enable it.


While we try to stick to our regular release plan, there will be times that we need to address an important and/or urgent issue with a hotfix that cannot wait until our next regular release. We do our best to minimize these instances and hotfixes also go through QA and UAT before they are released.

Do Not Release Periods

We acknowledge that there are key periods that you might be short staffed. To minimize any impact to our partner churches, we will not release updates during the following periods.

  • Night before Martin Luther King Jr. Day
  • Night before President’s Day
  • Holy Week through Easter Monday
  • Night before Memorial Day
  • Independence Day Week
  • Night before Labor Day
  • Night before Columbus Day
  • Thanksgiving Week
  • Night before Giving Tuesday (1st Tuesday after Thanksgiving)
  • Tuesday of the week before Christmas through the 1st Monday in January

If there are other periods that you would like us to consider adding to this list, please contact support and provide the date(s) and an explanation about why it should be added.