Regular Releases¶

TouchPoint releases updates every 2-3 weeks on average. This allows time for development, quality assurance, user acceptance testing, and documentation for any changes to the codebase. This pace can change based on the amount of code included in a given release.

Hotfixes¶

While we try to stick to our regular release plan, there will be times that we need to address an important and/or urgent issue with a hotfix that cannot wait until our next regular release. We do our best to minimize these instances and hotfixes also go through QA and UAT before they are released.

Scheduled Maintenance¶

Our scheduled maintenance window is the 1st Saturday of each month, from 10:00 PM to 11:59 PM Central Time. This is when we will install Microsoft updates and perform hardware maintenance (as required). No code updates will be deployed during this maintenance window. The system may be a little slower during this time. On some occasions, the update or maintenance may require a restart of one or more servers, which may result in the system being down during part of this time.

Do Not Release Periods¶

We acknowledge that there are key periods that you might be short staffed. To minimize any impact to our partner churches, we will not release updates during the following periods.

• The night before major holidays

• Holy Week through Easter Monday

• Independence Day Week

• Thanksgiving Week

• Tuesday of the week before Christmas through the 1st Monday in January

If there are other periods that you would like us to consider adding to this list, please contact support and provide the date(s) and an explanation about why it should be added.

Checked for accuracy.