Has Failed Emails

This Condition located on the Miscellaneous category tab in Search Builder has a value of True or False and an option for a Start Date. If you do not select a date, the results will be everyone that has ever had a Failed Email, even if the email problem has been corrected.

An email will fail for one of several reasons:

  • The email is not correctly formed.

  • The person has clicked Spam and there is a spam block on that email address.

  • The email may bounce if the recipient’s email server is unavailable.

  • The address is a bad address for that person.

Best Use Case

The best use of this Condition would be to narrow the focus to find people in a specific group - maybe a specific Division or Organization - that have Failed Emails after a fairly recent date - perhaps the past month or so.

Once you get the results, you can click on each name to see the reason for the failure and then try to correct the problem.

Only the TouchPoint Support team can remove a Spam Block, so issue a support request when you need that service. The sender of a failed email will receive a failed notice. You will want to read more about this.