.. done

Forgot Password or Username
===========================

If you forget your password,
you can click the `Forgot?` link
on the TouchPoint login page
for your church's database.

Enter the email address on your
record, and you will receive an
email with your username.
It will be a link that you will
click to set your password.

If you do not remember your username,
you can always login using your email address and password.

.. seealso::
    :doc:`AccountsPasswords`

Also, once you are logged on,
you can change your password at any time.

.. seealso::
    :doc:`Account_ChangePassword`

If you do not have a user account already,
or if you do not remember if you have an account or not,
you can click the `Forgot?` link or the `Request Password` link
and create an account.
If more than one person has the same email address in the database,
an email will be sent to each of them who are over the age of 16
(or old enough to have a user account).

Also, if you already have an account and
you click 'Request password` that is OK.
You will still receive an email reminding you
that you have an existing account.
The email will contain your username
and a link to reset your password.

.. figure:: https://i.tpsdb.com/2016-06-14_19-24-53.png
    :target: #

When you click either of the links mentioned above,
you will be asked to enter the correct
Username (if you already have an account)
or email address (to create an account or if you do not remember your username).
The system will send you a link
which allows you to create the new password right there.

Once you create the Password,
you will be logged in and can proceed to your Homepage.
This is very fast and easy, but is also secure.
The link will be a one-use only link and will expire if not used within 24 hours.

.. note::
    Anytime a link is sent to set a password or reset a password
    the link will expire in 24 hours.
    If you want to extend the time before a link will expire
    you can change that in `Admin > Advanced > Settings > System > Security`.
    The setting is named ResetPasswordExpiresHours. 

.. seealso::
    :doc:`../Administration/Setting_Index`

.. important::
    If you click the link and do not set your password at that time,
    you will not be able to use the link again.
    That counts as the one-click use.

.. admonition:: Reasons why you may not receive the email

    If you do not receive an email when you click either link mentioned above,
    it could be one of two reasons.

    1) We do not have that email address in the database and you should contact the church.

    2) Your email provider sent it into your spam or junk folder.
       Look in the folder and then click "Not Spam".

    If you have problems, contact your church's TouchPoint system administrator.

.. admonition:: A word about security

    If you use either link mentioned above and enter an email address
    and we do not find that address on a record in the database,
    you will not see a message on the screen telling you that we cannot find your email
    address or username.
    That is because we do not want anyone to be able to change your password except you.
    If we displayed that information when someone uses those links,
    it would give the bad guys information they could use to hack into our system.

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+--------------------+------------------+
| **Latest Update**  |   **3/4/2024**   |
+--------------------+------------------+

Update for new menu