Failed Email Send
=================

This Condition, located on the Admin category tab in Search Builder,
allows you to find the people for whom a specific email send **failed**.

When you send an email in TouchPoint, each send is given an **Email ID**
number. If some messages could not be delivered, this Condition lets you
build a list of exactly those people so you can review or correct their
email addresses.

How to Use It
-------------

Enter the `Email ID` number in the value field. Leave the `Comparison`
as `Equal` to find everyone whose send failed for that email,
or change it to `Not Equal` to find those whose send did not fail.

.. tip::
    The Email ID number appears in the URL of a sent email's details page.
    Users with the **Admin**, **Finance**, or **ManageEmails** role can find
    sent emails on the `Admin > Communication > Email Log` page.

.. seealso::
    | :doc:`../EmailTexting/index`
    | :doc:`QB-HasFailedEmails`

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+--------------------+------------------+
| **Latest Update**  |  **07/08/2026**  |
+--------------------+------------------+

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