Ticketing Setup
===============

Once you have signed up to use our Ticketing offering, please follow these steps (in order) to activate Ticketing, add staff roles, and set up your events.

.. note::
    To find out more about TouchPoint's ticketing platform and associated costs, see the :doc:`TicketingInTouchPoint` help article.

Setting Up Ticketing
--------------------

Step 1 - Contact Support

TouchPoint Support will activate Ticketing in your database. You can then provide the `Ticketing` role to anyone who will be creating venues or managing a Ticketing event.

Step 2 - Create Venues

.. seealso::
    :doc:`../Ticketing/TicketingVenues`

Step 3 - Set up an Involvement for your Event:

#.  Create an involvement with the **Ticketing** registration type.
#.  Next attach your **Venue** under the `Settings > General` sub-tab in Advanced Setup.
#.  Then set prices for your event. There are various options to setting ticket prices:

    +   **Global Ticket Price per Involvement** - Set prices from the gear icon of the blue toolbar in the Involvement. Click on `Ticket Pricing`. You can also globally set pricing per category here. Pricing provided for a specific meeting (see **per Event** and **per Section** below) will override the global pricing.
    +   **Ticket Prices per Event** - Set prices in the gear icon of the meeting blue toolbar. Click on `Ticket Pricing`. This is helpful when there are different prices for matinee and evening shows.
    +  **Varying Prices per Section** - Set in the gear icon of the meeting blue toolbar by clicking on `Ticket Pricing`, where you can set Ticket Prices per Category. Categories are created upon venue creation and should be unique, with future pricing in mind.

#. Under the involvement meeting tab, create a meeting for each ticketed event/date. Meetings (event day/time options) will be presented in a dropdown for the registrant to choose from.
    
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Optional Settings
-----------------
Under `Registration > Registration` sub-tab of the Ticketing Involvement:

-   **Hours Before Ticket Sales End**. This setting is used in conjunction with the Meeting Date & Time. Whatever number of hours you specify here, tickets can not be purchased after this amount of hours before your event. Be sure your time zone is accurate in the `LocalTimeZone` Administrative Setting to ensure local time is honored. This will only affect external sales. Internally, at the Box Office, they will still be able to purchase tickets.

    .. seealso::
        :doc:`/Administration/Setting_Index`

-   Do *NOT* check the box next to `Allow Save Progress` with a Ticketing Event. Tickets will be held for 15 minutes as a ticket buyer is logged in to complete a registration. If the seats aren't purchased within 15 minutes, they will be released. (This time cannot not be adjusted.)
-   **Allow Re-Register** can be optionally set to **True**. This allows the ticket buyers to buy as many tickets as they want. The registration does not override the previous registration's information as with other registration types.
-   **HTML Shell**. Use an existing shell or create a new one. Make sure to tag your shell with the keyword ``shell`` to be usable. 

    .. seealso::
         :doc:`../OnlineRegistration/StandardShells`

-   **Time Out**. You can extend the registration time out from the default (which is 3 minutes) to 15 minutes, indicated in milliseconds (900000).

.. seealso::
    :doc:`/EmailTexting/EmailReplacements` 
    for more information on replacement codes that can be used in the confirmation email and on the tickets
    Email Replacement Codes:

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Customizations and Reports
--------------------------
Learn to customize tickets and how to transfer or release a ticket.

.. seealso::
    :doc:`/Ticketing/MyTicketsPage`

View Ticket Event Manager to manage social distancing rules and utilize Assisted Booking. 

.. seealso::
    :doc:`../Ticketing/TicketingEventManager`

Learn how to use the Ticket Sales Report.

.. seealso::
    |   :doc:`../Ticketing/TicketingReport`

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+--------------------+------------------+
| **Latest Update**  |  **10/25/2023**  |
+--------------------+------------------+

Clarified and simplified steps. Link to new Venues article.