Opened Email¶
Located on the Admin category tab in Search Builder, this Condition is helpful in a number of ways.
This Condition, when set to True, will return everyone who has opened a specific email. This requires that you enter the Email ID#. You can also see who opened the email on the Email Details page by selecting the Opened tab. However, by using Search Builder, you have access to the Toolbar, so you can run reports, send another email, add further conditions, and more, for just those who opened it.
Tip
From Email Details, you can select Convert to Search all recipients. That will use the condition Email Recipients which will display the Email ID#. You can then add the condition Opened Email, and use the Email ID# displaying in the other condition to find just those that opened that specific email.
Important
This Condition finds only the opens that TouchPoint recorded, so place the {track} replacement code in the body of your email before you send it. When the email is sent, TouchPoint replaces {track} with a hidden image and records an open when the recipient’s email program displays that image. Recipients who do not display images in their email are not counted, so also place a visible image, such as your church logo, near the top of the email to encourage recipients to display images.
See also
Suggestions¶
You can see who opened the email and then, by adding another Condition, you can find those that registered for the event you were advertising in your email.
You might want to see who opened that email as well as another email. Just add the Condition twice and use each Email ID#.
If you send out newsletter-style emails, you can find those who have not opened your most recent emails, and then remove them from your mailing list. Just set the Condition to Not True for that email ID#. The search will look for only those who were recipients of the email and who have not opened it.
Note
If you sent the email, go to your record and select Emails > Sent. Then click the Subject to open the Email Details. The Email ID# will be the number at the end of the URL. Admins or those with Manage Email role can click the subject of the email from the Administration > Manage > Emails list.
Caution
Because the NotEqual comparison works a bit differently on this condition, please carefully
note the significant distinction between two configurations that, at first, might seem equivalent.
If you want to find all those who were on the email recipient list but have not opened the email,
use the code HasOpenedEmail NotEqual emailid as below:
But if you want to find all those who have not opened the email, whether or not they were on the recipient list, put the code HasOpenedEmail Equal emailid in a group with the NONE match type, as below:
Latest Update |
10/20/2026 |
Updated terminology to Involvement and cleaned up formatting. Replaced the outdated screenshot with a current sample search from Search Builder. Renamed the article to match the Condition name in Search Builder. Clarified that the {track} replacement code and an image go in the body of the email.