Establish an Account with Twilio

If you have not already done so, please see the article Texting from TouchPoint-Overview in order to understand the big picture before you begin.

To use the TouchPoint texting integration with Twilio, you will need to establish an account with Twilio for your church. Twilio uses pre-paid accounts, so when you purchase the number, you will want to deposit enough funds to last for a month or so. You would of course want to check with Twilio for the most up-to-date pricing, but the cost has been approximately $1 per number per month. And the texts have been less than 1 cent per text.

Your System Admin must complete the setup process for you in TouchPoint.

Below is the first part of getting your database ready to use Twilio for texting.

Twilio Account

Step 1

Contact Twilio through their site for non-profits at to create an account for your church.

Complete the form on their website with your church’s information.

If you do not want to receive replies to your texts, see the section below.

Step 2
After you can completed the process to establish your account, and purchase a phone number from Twilio, log onto your Twilio account to find the AccountSID and the AuthToken. Contact Twilio if you have trouble finding these on their website.
Step 3

After you find the account numbers in Twilio, proceed with the steps in the next article Setup TouchPoint for Texting.

Receiving Calls and Texts

If you do not want to receive calls or texts on your Twilio number, be sure to contact Twilio to make sure your account is set up this way.


If you have any questions or need help regarding your Twilio account, please contact Twilio for support using Help in the top right corner of Twilio’s website when you log on.

If you need help setting up your TouchPoint database for texting, please submit a Support Request using ?Help in the right corner of your TouchPoint database and Contact Support.


If you started with a Test Account on Twilio, you will need to actually upgrade and purchase a phone number from them in order to be able to text via TouchPoint for any numbers other than those phone numbers you have verified on Twilio’s website. You do not need more than one phone number in order to use Twilio with TouchPoint. However, do you need at least one phone number that you have purchased.

© 2019 TouchPoint Software, LLC.  All rights reserved.