Online Registration

Change Registration Person

Sometimes a parent registers themselves for an event with fees instead of registering their child. When this happens, you can refund the person’s money, drop them from the Involvement, and then have them register the child. Or you can follow the instructions below:

Step 1

Create a Coupon for the specific Online Registration making it the amount the person has already paid.

See also

Discount Codes - Payments and Scholarships

Step 2

Email the Coupon Code to the registrant, asking them to register the correct person and apply the Coupon Code on the payment page.

If the registrant will owe more than the amount of the Coupon, they will pay the difference online at the time of the registration.

Note

The Coupon will be for the amount the person paid originally. Some registrations may have different fees based on age or options selected. So, if the person originally paid more than the actual correct registrant needs to pay, you will need to issue a refund on the original transaction for the difference.

This is done on the Transactions Log as a Credit.

See also

Transactions Log

If the original registrant paid less than the actual registrant, they will pay the difference after applying the Coupon Code.

Step 3

Drop the original person from the Involvement. This will leave the new (correct) registrant enrolled.

The transaction will remain on the Transactions Log in the name of the person that originally registered. The new transaction will also display, but as a Coupon transaction, not actual money.