Ticketing

My Tickets Page¶

The My Tickets page shows attendees the electronic tickets they have purchased for a Ticketing Involvement. In a Registration Form Involvement, the “Thank You” screen shows your Confirmation Page message rather than a tickets link, so the confirmation email is the main way to send attendees to their My Tickets page.

In the confirmation email of the Involvement, use this replacement code, replacing 1234 with the Involvement ID:

{mytickets:1234,Please follow this link to view all your e-tickets.}

This will provide attendees a link to access ALL of their electronic tickets for that Involvement. If you leave off the link text, the link will say “Click here”. They can then print their tickets out to bring to the event.

See also

Email/SMS Replacement Codes

Note

We recommend you use {mytickets:1234,Please follow this link to view all your e-tickets.} replacement code and no longer use {seatingtickets} for a better user experience and flexibility in ticket customization.

When the attendee clicks on the link in the confirmation email, they will see a view similar to this:

https://i.tpsdb.com/Dania/MyTicketsPage.jpg

When they click on a ticket, a scroll bar will allow them to access all the tickets for the event. To allow the attendee to Release or Transfer their tickets, turn on the following settings found in the Ticketing section of the Involvement’s Registration > Settings & Fees tab (in a Registration Form):

Allow Release My Tickets
Allow Transfer My Tickets

https://i.tpsdb.com/Dania/TicketTransferRelease.jpg

Note

At this time only use the Allow Release and Allow Transfer options for a Reserved Seating event, not for General Admission. Someone with both the Ticketing and ManageTransactions roles can also release a Reserved Seating ticket from the Tickets tab of the registrant’s Member Dialog in the Involvement.

When attendees click to Release or Transfer tickets, they will be presented with a list of tickets to select:

https://i.tpsdb.com/Dania/TicketRelease.jpg

After they click the Release Now button, they will be asked “Are You Sure” and will need to confirm they want to release the ticket(s).

Note

A refund will not be issued if someone releases a ticket. You may want to limit Releasing Tickets to free events.

We recommend you use {mytickets} replacement code in the confirmation email rather than using {canceltickets}. The {canceltickets} will only allow the attendee to cancel ALL tickets, where {mytickets} allows them to choose single tickets for release.

If they want to Transfer the tickets instead, they will need to enter the required fields of First Name, Last Name, and Email Address (Mobile Phone is optional). If there’s not a matching record in TouchPoint, a new record will be created with an Entry Point of TicketsTransfer. The person receiving the tickets is added as a member of the Involvement.

The person to whom the tickets are transferred will receive an email. The email is found under Admin > Communication > Email Templates (requires the Admin or EmailTemplates role) and is called Transfer Ticket Template. We recommend you customize this email with your church branding and content. Just make sure to maintain the My Tickets link.

Transfers can be tracked using the Ticket Sales Report, found under Involvements > Reports > Ticket Sales.