My Tickets Page

When event attendees register for a Ticketing Involvement, the “Thank You” screen will provide a link to their online My Tickets page, showing their tickets purchased for this registration session.

In the confirmation email of the Involvement, use this replacement code:

{mytickets:1234,Please follow this link to view all your e-tickets.}

This will provide attendees a link to access ALL of their electronic tickets for that Involvement. They can either print their tickets out to bring to the event, show the QR code in a browser, or retrieve through the Mobile App.


We recommend you use {mytickets:1234,Please follow this link to view all your e-tickets.} replacement code and no longer use {seatingtickets} for a better user experience and flexibility in ticket customizaion.

When the attendee clicks on the link in the confirmation email, they will see a view similar to this:

When they click on a ticket, a scroll bar will allow them to access all the tickets for the event. To allow the attendee to Release or Transfer their tickets, turn on the following settings found in the Involvement under Registration > Registration > Advanced Setup:

  • Allow Release My Tickets

  • Allow Transfer My Tickets


At this time only use the Allow Release and Allow Transfer options for a Reserved Seating event, not for General Admission. Someone with the ManageTransactions role who has access to a Ticketing involvement can release a Reserved Seating ticket in the Tickets tab of the Member Dialog for the registrant as well.

When attendees click to Release or Transfer tickets, they will be presented with a list of tickets to select:

After they click the Release Now button, they will be asked “Are You Sure” and will need to confirm they want to release the ticket(s).


A refund will not be issued if someone releases a ticket. You may want to limit Releasing Tickets to free events.

We recommend you use {mytickets} replacement code in the confirmation email rather than using {canceltickets}. The {canceltickets} will only allow the attendee to cancel ALL tickets, where {mytickets} allows them to choose single tickets for release.

If they want to Transfer the tickets instead, they will need to enter the required fields of First Name, Last Name, and Email Address. If there’s not a matching record in TouchPoint, a new record will be created with an Entry Point of TicketsTransfer.

The person to whom the tickets are transferred will receive an email. The email is found under Administration > Communication > Email Templates and is called Transfer Ticket Template. We recommend you customize this email with your church branding and content. Just make sure to maintain the My Tickets link.

Transfers can be tracked using the Ticket Sales Report, found under Involvements > Reports > Ticket Sales.

How to Customize the Ticket

The default file containing the fields included in the main My Tickets Page and the header of each ticket is found under Administration > Advanced > Special Content > Text called MyTicketsOptions.json.


This process will only control the online My Tickets page, not the ticket as represented within an email if you are still the {seatingtickets} replacement code.

To hide a field, change True to False in the code:

To create customized templates for each Ticketing Involvement, you will create an Ad Hoc Multi Line Extra Value in the Involvement called MyTicketsCSS, with the value being the CSS code that you created.

Last Updated | 11/8/2023

Added information about releasing a ticket