Ticketing Event Manager¶
The Ticketing Event Manager requires the Ticketing role. It can be accessed from Events Manager in the gear icon of the Blue Toolbar in the ticketing Involvement, from an event listed under Admin > Advanced > Venues, or from the Event Manager link on the event/meeting page. The Event Manager provides the status of sold tickets, a link to edit the venue, and the ability to set social distancing rules.
Important
We recommend not making any changes to seating once sales have begun. Removing seats may cause errors.
Summary¶
Provides real-time information including booked and free seats, social distancing rule-set, and capacity.
For Sale¶
Provides details on available seats and allows for up to 10 total saves a day for an unlimited amount of tickets per save. Can be used to reserve seats for pastors, special guests, or remove seats for a video camera setup.
Seat Statuses¶
For internal box office use only. Can be used to release seats that were disabled for social distancing rules or mark certain seats as unavailable to hold for staff. After you release a seat, you can immediately go to Assisted Booking, search for an individual, and sell the seats to that person with the seats automatically selected.
Assisted Booking¶
For staff with the Ticketing role to purchase a ticket on behalf of a person on the phone or at the box office. Click the Assisted Booking button next to the event name in the Event Manager. Steps to use assisted booking:
Search for name or create a new person
Select the Event Date & Time
Select Seats
Answer registration questions if applicable
Enter any discount and payment information. Single-Use and Multi-Use Discount Codes can be created at Involvements > Discount Codes by someone with the Coupon role. The Allow Discount Codes box must also be checked in the Fees section of the Registration > Settings & Fees tab of the Registration Form Involvement. Multiple Single-Use Codes can be used in the payment screen if needed.
Note
If selling in-person tickets, use the CASH or CHECK discount code if the person is paying with a method other than a credit card. Or a custom discount can be provided by typing a negative and the dollar amount, such as “-10” for a $10 discount. CASH, CHECK, and custom negative amounts only work in Assisted Booking; they are rejected on the public registration page.
See also
Latest Update |
10/15/2026 |
Updated menu paths, role requirements, and Assisted Booking discount code details.
Social Distancing Rule Sets¶
Click Social distancing rule sets in the left menu of the Event Manager to create or edit rule sets.
Ruleset Name
Rule-Based or Fixed - The system will reserve seats based on the rules you compile. Rule-Based means that seats are available/unavailable based on what’s purchased. Fixed is where you decide which seats are not available.
Disable Seats to the Sides - This is where you indicate how many seats are not available based on the seats you select.
Maximum Group Size - This allows you to indicate “no more than x number may be purchased together.”
Disable Seats in Front and Behind - If you book a seat, that seat in front of the purchased seat and behind the purchased seat will not be available for others to book.
Disable Extra Seats in Front and Behind (Diagonally) - Different venues have different social distancing needs based on the row configuration. You may or may not need to disable the seats that are diagonal from the one that’s being booked.
Disable Aisle Seats - If your venue has narrow aisles, you may want to disable the aisle seats from being booked. We may disable a single seat at each aisle or more than one seat along the aisles.
Max Occupancy
Manually Disabled or Enabled Seats