Setting Up Ticketing¶

Step 1 - Contact Support

TouchPoint Support will activate Ticketing in your database. You can then give the Ticketing role to anyone who will be creating venues or managing a Ticketing event.

Step 2 - Create Venues

Step 3 - Set up an Involvement for your Event:

1. Create a Registration Form Involvement. On the Registration > Settings & Fees tab, check the box for Enable Ticketing under the Ticketing header. The Ticketing section only appears after Support has activated Ticketing in your database. Checking Enable Ticketing automatically sets the Submission Type to Multiple Per Person.

   See also

   Registration Form for more settings related to accounting codes and discount codes.

2. Next choose your pre-created venue from the Venue dropdown. A venue is required; if the venue is cleared, Enable Ticketing is turned off when you save.

3. Choose your Ticket Design from the dropdown.

   See also

   My Tickets Customization

4. Enter the appropriate Account Code under the Fees section. Then set prices for your event. There are various options to set ticket prices:

   The Ticket Pricing options below require the Ticketing role.

   • Global Ticket Price per Involvement - Set prices from the gear icon of the blue toolbar in the Involvement. Click on Ticket Pricing. You can also globally set pricing per category here. Pricing provided for a specific meeting (see per Event and per Section below) will override the global pricing.

   • Ticket Prices per Event - Set prices in the gear icon of the meeting blue toolbar. Click on Ticket Pricing. This is helpful when there are different prices for matinee and evening shows.

   • Varying Prices per Section - Set in the gear icon of the meeting blue toolbar by clicking on Ticket Pricing, where you can set Ticket Prices per Category. Categories are created upon venue creation and should be unique, with future pricing in mind.

5. Under the involvement meeting tab, create a meeting for each ticketed event/date. Meetings (event day/time options) will be presented in a dropdown for the registrant to choose from.

   Note

   Do not create meetings before you have chosen a venue per above instructions.

6. Update the confirmation email under Registration > Messages. See article below as default confirmation email replacement codes for a Registration Form will need to be updated when using Form for a Ticketed event.

   See also

   Email/SMS Replacement Codes for specific Ticketing replacement codes.

Optional Settings¶

The following settings are in the same Ticketing section of the Registration > Settings & Fees tab.

• Hours Before Ticket Sales End. This setting is used in conjunction with the Meeting Date & Time. Whatever number of hours you specify here, tickets can not be purchased after this amount of hours before your event. Be sure your time zone is accurate in the LocalTimeZone Administrative Setting to ensure local time is honored. This will only affect external sales. Internally, at the Box Office with Assisted Booking, staff will still be able to purchase tickets.

• Max Number of Tickets - enter a whole number for the maximum number of tickets someone can purchase in one transaction. When selecting seats, they will not be allowed to pick more than the max amount. Leave it blank for no limit.

When viewing online tickets, a scroll bar will allow them to access all the tickets for the event. To allow the attendee to Release or Transfer their tickets, turn on the following settings:

• Allow Release My Tickets

• Allow Transfer My Tickets

Customizations and Reports¶

Learn to customize tickets and how to transfer or release a ticket.

View Ticket Event Manager to manage social distancing rules and utilize Assisted Booking.

Learn how to use the Ticket Sales Report.

Updated the ticket hold time, Hours Before Ticket Sales End, Max Number of Tickets, and ticket release role requirements.