Ticketing Setup¶

Setting Up Ticketing¶

Step 1 - Contact Support

TouchPoint Support will activate Ticketing in your database. You can then provide the Ticketing role to anyone who will be creating venues or managing a Ticketing event.

Step 2 - Create Venues

Step 3 - Set up an Involvement for your Event:

1. Create an involvement with the Ticketing registration type.

2. Next attach your Venue under the Settings > General sub-tab in Advanced Setup.

3. Then set prices for your event. There are various options to setting ticket prices:

   • Global Ticket Price per Involvement - Set prices from the gear icon of the blue toolbar in the Involvement. Click on Ticket Pricing. You can also globally set pricing per category here. Pricing provided for a specific meeting (see per Event and per Section below) will override the global pricing.

   • Ticket Prices per Event - Set prices in the gear icon of the meeting blue toolbar. Click on Ticket Pricing. This is helpful when there are different prices for matinee and evening shows.

   • Varying Prices per Section - Set in the gear icon of the meeting blue toolbar by clicking on Ticket Pricing, where you can set Ticket Prices per Category. Categories are created upon venue creation and should be unique, with future pricing in mind.

4. Under the involvement meeting tab, create a meeting for each ticketed event/date. Meetings (event day/time options) will be presented in a dropdown for the registrant to choose from.

Optional Settings¶

Under Registration > Registration sub-tab of the Ticketing Involvement:

• Hours Before Ticket Sales End. This setting is used in conjunction with the Meeting Date & Time. Whatever number of hours you specify here, tickets can not be purchased after this amount of hours before your event. Be sure your time zone is accurate in the LocalTimeZone Administrative Setting to ensure local time is honored. This will only affect external sales. Internally, at the Box Office, they will still be able to purchase tickets.

  See also

  Administrative Settings

• Do NOT check the box next to Allow Save Progress with a Ticketing Event. Tickets will be held for 15 minutes as a ticket buyer is logged in to complete a registration. If the seats aren’t purchased within 15 minutes, they will be released. (This time cannot not be adjusted.)

• Allow Re-Register can be optionally set to True. This allows the ticket buyers to buy as many tickets as they want. The registration does not override the previous registration’s information as with other registration types.

• HTML Shell. Use an existing shell or create a new one. Make sure to tag your shell with the keyword shell to be usable.

  See also

  Standard Shells for Online Registrations or Giving Pages

• Time Out. You can extend the registration time out from the default (which is 3 minutes) to 15 minutes, indicated in milliseconds (900000).

Customizations and Reports¶

Learn to customize tickets and how to transfer or release a ticket.

View Ticket Event Manager to manage social distancing rules and utilize Assisted Booking.

Learn how to use the Ticket Sales Report.

Clarified and simplified steps. Link to new Venues article.