Communicate Change - Sample Emails¶
If your church has been using an online giving provider other than TouchPoint, let your online donors know how to set up their giving in TouchPoint and remind them to cancel their giving with the other provider.
Donors set up their giving with a My Data user account.
See also
This article includes two sample emails:
Using Create Account - sent to donors who have recurring giving with your previous provider. It uses the {createaccount} email replacement code.
Using Request Password - sent to all members, encouraging them to create an account.
You can use either method with either group. For both, build a search in Search Builder to select the recipients, then send the email from the search results.
See also
Caution
If you copy either sample email, replace MyChurch in each link with the name used in your TouchPoint URL. For example, if your TouchPoint URL is https://Bellevue.tpsdb.com, replace MyChurch with Bellevue.
Sample - Using Create Account¶
Because your recurring giving records are in a different system, you may need to create a Tag of the people who have recurring giving. Then create a search using the Condition Tagged with and select that Tag. Save the search and send the email to the people in the results.
A few days after sending the email, open the same search and add the Condition Has Managed Giving = False to find those who have not yet set up recurring giving in TouchPoint. Send a follow-up email to those people. You can send the same email with a new Subject, such as “2nd Notice: Online Giving Change.”
In the sample below, {first} and {createaccount} are email replacement codes. The recipient sees their first name and a Create Account link. If the recipient already has a user account, the link reads Set password for followed by their username.
See also
Important
TouchPoint sends an email that contains {createaccount} only when the user sending it has the Admin role. An Admin user can send the email On Behalf Of another user, such as someone in the Finance Office, and that user does not need the Admin role.
See also
Dear {first},
You are receiving this because you have been using online giving
to make your donations to our church, and we are very grateful.
We are making a change to online giving.
You will now manage your giving directly in TouchPoint, our church management system.
This requires that you set up your recurring giving in TouchPoint and
cancel it with our current provider.
Our current online giving provider will remain available for the next 2 weeks,
so please take a few minutes to complete these steps.
Step 1:
Click this link: {createaccount}. Enter a password, re-enter it,
and click Set Password.
You will then be logged in to TouchPoint.
Step 2:
Open your people record, select the Giving tab and click Manage Your Recurring Giving.
Step 3:
Enter how often you want to give, the start date,
the amount for each fund, and your bank or credit card information.
Click Submit when finished.
You will receive an email confirming that your recurring giving is set up.
To make a change or view your giving at any time,
log in at https://MyChurch.tpsdb.com.
Now that you have set up your giving in TouchPoint,
please cancel your giving with our former online giving provider,
or contact the church if you need help.
Thank you again for your faithfulness in giving to the Lord's work here at our church.
God bless you
Sample - Using Request Password¶
You can also email all church members, whether or not they give online, and encourage them to create a user account. This email describes both One Time Giving and Recurring Giving, as well as other benefits of a TouchPoint account.
To select the recipients, create a search using the Condition Church Member Status = Member. To send only to adults, also add the Condition Position in Family = Primary Adult.
Dear {first},
With TouchPoint, our church management system, giving online is simple.
A TouchPoint user account also lets you register online for events and classes,
keep your family's contact information up-to-date,
and print your own contribution statement.
Step 1
Go to https://MyChurch.tpsdb.com, click the "request password"
link next to "need an account?" and enter the email address
the church has on file for you.
Step 2
Watch your inbox for an email with a link to set your password.
Click the link, set your password, and you will be logged in.
Step 3
To set up recurring giving, open your people record, select the Giving tab and
click Manage Your Recurring Giving.
Enter how often you want to give, the amounts, the start date,
and your bank or credit card information, then click Submit.
You will receive an email confirmation.
To make a one-time gift, select the same Giving tab and click Make a One Time Gift.
You can log in at https://MyChurch.tpsdb.com any time
to view or update your family's information.
When you register online, log in with your email address (or username)
and password.
Blessings,
Your Church
Latest Update |
10/20/2026 |
Rewrote the article in a concise, professional style. Updated the Condition names to Has Managed Giving and Church Member Status, described the {createaccount} link text, updated the login and Giving tab steps, and removed outdated video links.