Running Check-In in Kiosk Mode¶

If you are using a PC, you can optionally run Check-In in the browser’s kiosk mode. This presents the Check-In window as the only application and hides the OS task bar and the browser’s tabs, menu bar and address bar. Below are the steps to set up kiosk mode for the Chrome browser. If you are using a different browser, you can do an Internet search for kiosk mode instructions for that browser.

• Create a shortcut for Chrome on the desktop and rename it to make its purpose clear.

• Right-click on the shortcut, select Properties and click on the Shortcut tab.

• In the Target field, add the following after what is already there: --kiosk "https://mychurch.tpsdb.com/checkin" replacing mychurch with your own database name.

Now when you double-click the shortcut, a browser window in kiosk mode will open for Check-In.

If you have a keyboard attached to the PC, you can exit the kiosk-mode Chrome window with the key combination Alt-F4. If there is no keyboard (touchscreen only), use the follow process to exit:

• Swipe from the right edge of the screen to the center.

• Tap Settings.

• Hold the Chrome icon on the Taskbar and select X Close window.

Member Check-In¶

Checking someone in begins by finding their family in the system. Enter the phone number of a family member. It can be any number on a family member’s record – home phone, work phone, or cell phone. You can enter the full ten-digit phone number, the seven-digit prefix + suffix, just the final four digits, or any portion of the number.

If the number you enter matches multiple families, they will be displayed with first names so that you can select the desired family. To make your selection, click on the family name.

Available classes will be displayed for the family members. Classes that have reached capacity will be labeled as Full and those that have been closed will be labeled as Closed. You will not be able to check into these classes. To check someone in, click on the circle to the left of the target class (or involvement name). The circle will be filled with green and display a white check mark. When you selected all the desired classes to check family members into, click the Check In button in the lower, right corner.

When you click the Check In button, family members are marked in attendance in the selected classes and the print job for their labels is sent to the print server. A confirmation message is displayed momentarily. (How long this message displays, or whether it displays at all, is determined by the Show Check-In Confirmation setting on the profile in use.)

Additional updates can be made at the time of Check-In. A Profile Picture can be added or updated by clicking on the Camera Icon next to the person’s current picture or placeholder image.

Update the child’s Emergency Contact by clicking on the Red Plus Sign below their list of classes. Check the box for Update for All to add the same Emergency Contact person for each child.

Update who is allowed to check out a child through the Admin menu. Click Add Authorized. When updated, the information will be immediately available for Leaders through the Classroom Dashboard and will update the child’s person record.

Add a Parent’s Cell Phone to their profile by clicking on the Cell Phone icon. The icon will only appear if there’s no Cell Phone on the Primary Adult or Secondary Adult’s record. Information will then update to their people record. The Cell Phone on the parent’s record will also appear in the Classroom Dashboard to be used when a leader texts a parent. The parent does not need to be opted into a texting group or even be marked to Allow SMS on their profile to be able to receive texts through the Classroom Dashboard.

If you are utilizing Status Flags and have opted into making some of your Badges also show the Picture Border, the person’s profile picture will be surrounded by a color coded circle. This also requires a True setting for CheckinPicBorder found at Admin > Advanced > Settings > Features > Status Flags

Guest Check-In¶

If someone is checking in, but the desired class is not listed as an available class by their name (because they are not enrolled in the class), they can visit the class as a guest. For this, a staff member or volunteer will need to go into admin mode. To do so, click on the page title – “Check-In” – and enter the admin PIN (configured in the Admin Code setting on the Web Check-In profile in use).

Having entered the admin PIN, you are now in admin mode and returned to the page you were viewing before. Now, however, there is an edit menu to the right of each family member’s name. To check in a person as a guest of a class, select Visit class from the edit menu and select the class you wish to check the person into.

Classes that are offered will be based on the following criteria:

• Each Involvement has a Setting to either use the Grade or the Birthday of the person checking in (Guest) to determine which classes are offered.

• If the Guest doesn’t have a Grade or Birthday populated either on their existing profile or added at Check-In, all classes that are available for Check-In will be displayed.

• If the Guest does have a Grade and/or Birthday populated, classes that are set to use Grade or Birthday will only display if the Guest matches that criteria.

• To override the Grade or Birthday setting, the kiosk worker can click the “Show All” button at the bottom to display hidden classes.

• After selecting the class, it will be displayed by the name of the person you checked in, with a Guest label beside the class. When you have completed checking in all family members, click the Check-In button.

Add a Record¶

There will be times when a family cannot be found by entering a phone number. Perhaps they have no phone numbers on any family member’s record or the phone numbers have been entered incorrectly. In this case, you will get a message window informing you “No families found, please try again”. If all attempts are unsuccessful, by entering admin mode you have the option of searching by name. Click on the home page title – “Enter your phone number” – and enter the admin PIN (configured in the Admin Code setting on the profile in use). You are now given a prompt to enter a name or phone number.

If the name you enter is not found, you will be given the option of adding a new record to the database. Click on Add Person to add the new record.

Enter all the information available for the new record and Save your results.

After saving the record, available classes will be displayed so that you can choose a class for the new person to visit as a guest. The initial list of classes will include those with matches on the Birthday Range or Grade and classes that lack a Birthday Range or Grade. If the desired class is not displayed (be sure to scroll through the entire list), click the Show All to see all classes available for Check-In that day. See section on Guest Check-In above for more information.

Upon returning to the Check-In page with the new person displayed, the edit menu is available if other actions are needed (such as making further edits to the person record, adding to an existing family, or joining/enrolling the new person in a class).

Add a family¶

To add a whole family through check in, first Enable Add Family in the check-in profile you are using and adjust settings on the Add Family tab. Log out of check-in and log back in to reflect any changes to the check-in profiles.

Instead of choosing Add Person (see Add a Record section above), choose Add Family. Enter the family’s information. For additional children, click the Add Child button at the bottom. When finished, click Next at the bottom.

Choose whether the family members will Visit or Join a Class. These options can be hidden in the check-in profile. Then click Complete Check-In.

To encourage adoption of your church’s custom app, you can enter your app deeplink, if you have one, in the setting called MobileDeepLink Host. This is found at Admin > Advanced > Settings > Features > Mobile App. When checking in, the person can click Get Mobile App and scan the QR code. If you don’t have a deep link, the default will be TouchPoint’s free app. This can also be used for Check-Out.

Log Out of Check-In¶

Check-In is designed to automatically roll over each day, so during normal operation you can leave it running and there is no need to log out. If you make any changes to your Check-In Profiles or if we release an update that adds features to Check-In Profiles, you will be required to log out of the kiosks and log back in to sync those changes. Failure to do this will result in unexpected behavior for that kiosk since it is unaware of the new Check-In Profile settings.

To log out of Check-In, follow these steps:

Standard Mode

1. Go to the main Check-In screen where you can enter a phone number

2. Enter the Logout Code specified for the Check-In Profile you are using

3. Click the green Search button (represented by a magnifying glass) or press ENTER on your keyboard

Continuous Admin & Scanning Mode

1. Click in the address bar of the browser so you can edit the URL

2. Add /logout to the end of the URL and press ENTER.

   Example: https://database.tpsdb.com/checkin/logout

   Tip

   If you are unable to access the address bar of the browser, try pressing CTRL+N on your keyboard to open a new window. You can then type in the Check-In URL and add /logout to the end.

Added link to Troubleshooting article